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FAQ

1. How long is the shipping time?

Your products will ship within two to five days of your order, and then take 1 to 4 weeks to reach your doorstep. Each product at UniqWisdom has an estimated delivery time that you can find in the product description.

Please note: due to the COVID-19 situation, order processing may take longer than usual right now. We’re working as fast as we can to get all orders ready, and we will let you know by email as soon as yours is on its way. Thank you for your patience during this difficult time.

 

2. What's your return policy?

You may find our return policy at 

https://uniqwisdom.com/36964597892/policies/refund-policy.html?locale=en

 

3. Can I cancel my order?

You may cancel an order within 12 hours of making it. Send us an email at support@uniqwisdom.com with detail of the product order that you want to cancel. We will cancel your order and issue a full refund.

 

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. Please refer to our return policy for details 

https://uniqwisdom.com/36964597892/policies/refund-policy.html?locale=en

 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we will process a refund based on our return policy 

https://uniqwisdom.com/36964597892/policies/refund-policy.html?locale=en